Returns

RETURNS Return Authorization Form Return Policy How to Return? Non-Returnable Items Defective Products Restocking Fees Educational Toys Planet and our suppliers stand firmly behind all of our products. If any of the items you have purchased do not meet your expectations, you may return them for an exchange or refund. Return Policy Educational Toys Planet offers an exchange or refund for the full purchase amount of most items returned within 30 days of purchase. Refunds will be made in the original form of payment. After 30 days, we offer an exchange or store credit in the amount of the item(s) current selling price. Returns must be accompanied by RMA number, and items must be returned in new condition with the original unopened packaging and contents. If you do not have the original receipt, please contact us. If you like to return an item(s), fill out the online return form. You will receive return authorization number along with the return instructions by email. We will not accept a return without proper RMA # on the package. Shipping and handling charges are not refundable. C.O.D. packages will not be accepted. For all missing parts, defects, damages or incorrect items please contact us before returning the item. All returns or exchanges will be processed within 7-10 business days after receipt. Please note it may take 1 or 2 credit cycles for the refund to appear on your credit card statement. How to initiate a return? If you like to return an item(s), fill up the online return form. You will receive return authorization number along with the return instructions by email. We will not accept a return without proper RMA # on the package. Non-returnable Items All direct shipped items are non-returnable due to their manufactures’ return policy Gift Certificates Defective Products and Returns Due to Our Error If you received defective or incorrect items, we will correct the problem. We will cover the shipping cost to return and replace the item. Please fill out the return form or contact us if you need any help with the damaged item. We will get back to you with the return instructions. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued. If you have questions regarding our return policy feel free to contact us. Restocking Fees There is no restocking fees for orders totaling $249.99 or less. There will be a 10% restocking fee applied to all orders with total of $250 or more.