Customer Service

Frequently Asked Questions

 

 

How can I track my order?
When you submit your order, within minutes you will receive an email order confirmation. Educational Toys Planet ships orders within 1 business day. Once your order is shipped, you will get an e-mail with the tracking number. Please note, if the item is shown on the product page as “direct shipped item”, it might take a few days longer to ship it. Tracking information is not always available for such products.

How do I return an item?
If you like to return an item(s), fill up the online  Return Authorization Form. You will receive return authorization number along with the return instructions by email. Please see our complete Return Policy.

What is my shipping fee?
The best way to find the exact shipping fee is to add a toy to cart. You will see the standard shipping fee in the order summary. Educational Toys Planet ships to Alaska, Hawaii, Puerto Rico, APO/FPO addresses for a flat shipping fee of $16.25. Please check our Shipping Rates and Options for details.

How can I change or cancel my order?
If you need to make any changes to your order or cancel your order after you placed it, please contact us. Please note, that your order may begin processing immediately after you place it, and it may not be possible to change items on existing orders or cancel the order. If the order has been shipped to you, you can return the merchandise upon receipt. Please see our Return Policy.

How to gift wrap my order?
If you like to have your present gift wrapped, please add the items of your choice to cart. If the item is eligible for gift wrapping, the gift wrap picture will appear on the right, below your order summary, on the Shopping Cart screen. Simply make your choice by clicking on the gift wrap of your choice. Please note, that none of the direct shipped items are eligible for gift wrapping. If Shopping Cart contains only items shipped directly from manufacturer, the gift wrap option will not be displayed. If you your Shopping Cart contains a mix of toys shipped from our warehouse and directly from manufacturer's warehouse, the gift wrap option will be displayed, but we will place in the bag only the items that are shipped from our warehouse.

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